Copilot
Your in-app assistant for improving the agent — fix answers, add knowledge, build actions.
Copilot is the assistant built into Concie — the green Copilot button in the top bar. Instead of hunting through settings, you tell Copilot what you want and it helps you make the change.
Opening Copilot
Click Copilot in the top-right of any panel page. A chat panel opens on the right.
What to ask it
Copilot is good at the everyday jobs of improving an agent:
- "Help me fix an incorrect answer" — correct a wrong response and update the underlying source.
- "Add new knowledge" — expand what the agent knows.
- "Create a custom action" — build a new action.
- "Improve the response tone" — refine how the agent sounds.
You can attach files (images, documents) for context, or record a voice note — Copilot transcribes it.
Copilot is the fastest path for small fixes. For structured work — bulk sources, channel setup, analytics — use the dedicated sections.