The BigCommerce AI agent for your store
Concie installs on your BigCommerce store in minutes and answers every customer question — product, stock, delivery, returns — instantly, 24/7. Tuned to your industry.
Trusted by BigCommerce brands
Stop answering the same question 20 times a day from people “just asking”…
High-consideration buyers ask before they buy — and they ask constantly, on every channel, at every hour. When the answer is slow, the sale walks.
After-hours questions
Most buyers shop evenings, nights and weekends — exactly when no one's there to reply.
Tire-kickers
Low-intent browsers soak up your team's time, so the ready-to-buy ones are left waiting.
Repetitive questions
Sizing, stock, delivery, returns — the same 20 questions answered by hand, all day long.
Peak-hour spikes
A launch or a viral post floods the inbox — and you can't hire humans in minutes.
Too many channels
Website, Instagram, WhatsApp, Messenger, email — questions scatter and some never get seen.
The cost of slow answers
Every minute of delay is a buyer drifting to a competitor who replied first.
Live in 48 hours. No engineering required.
Concie learns your catalog and policies, then answers everywhere your customers ask.
Connect your store
Plug in Shopify, WooCommerce, or your sitemap.
It learns your voice
Concie studies your catalog, stock & tone.
Answers everywhere
Goes live across every channel — 24/7.
Deep BigCommerce integration
Concie doesn't just read your store — it acts on it. Native BigCommerce actions, no plugins, no code.
Catalog sync
Products, variants, collections, live stock and pricing sync from BigCommerce automatically — answers are never stale.
Add to cart
Concie drops the right product and variant straight into the buyer's cart.
Wishlist
Saves items for later and nudges shoppers who weren't quite ready to buy.
Checkout
Sends buyers to a pre-filled BigCommerce checkout to close the sale on the spot.
Order status
Pulls live orders and tracking from BigCommerce to answer "where's my order?" instantly.
Returns & exchanges
Starts returns and exchanges that follow your store's policy automatically.
What Concie does in your store
Every action runs right in the chat — search, cart, checkout, tracking and shipping.
Find the right product in one chat
Concie searches your full catalog by name, attribute or vibe — and shows the matches instantly.
Great choice — our sofas suit cosy rooms. What space are you furnishing?
From conversation to checkout
Concie builds the cart and hands shoppers a ready-to-pay checkout — no detours, no drop-off.
All set — here's your cart. Ready to check out?
Track any order, instantly
“Where's my order?” — Concie pulls live fulfillment status by number or email, day or night.
Found it — order #10482 is on the way.
Shipping costs, before checkout
Concie quotes delivery to the shopper's address up front — real rates, real dates, no surprises.
Here's delivery to 75001 Paris:
Your catalog, always in sync
Products, variants, prices and stock flow straight from your store — automatically.
All customer messages in one place
See Concie answer your catalog — in 30 seconds.
The repetitive questions, gone
Product & spec answers
Materials, dimensions, compatibility, sizing — from your catalog.
Live stock & variants
'In stock in oak?' answered in real time, per variant.
Delivery & ETAs
Cut-offs, regions, and 'will it arrive by X' on the fly.
Returns & policy
Warranty, returns, care — consistent, on-brand answers.
Guided recommendations
Asks the right questions, points to the product that fits.
40+ languages
Replies in the buyer's language, no extra setup.
Smart human handoff
Escalates with full context — nobody starts from zero.
Guardrails & approval
Never invents stock or prices. You approve sensitive topics.
Insights dashboard
See what buyers ask, where they drop, what costs you sales.
Works with your preferred tools
Concie plugs into your store, your inbox, and every channel — connected in minutes, no engineering.
Shopify
WooCommerce
Magento
PrestaShop
Instagram
WhatsApp
Messenger
Facebook
Gmail
Outlook
Mailchimp
SlackEvery conversation, measured
One dashboard across every channel — Instagram, WhatsApp, Messenger, your website, email & SMS. See what buyers ask, where they drop, and what's converting.
- WhatsApp35%
- Instagram27%
- Website widget15%
- SMS10%
- Email8%
- Messenger5%
Stop losing buyers who won't wait. Try it on your store.
Fewer manual replies. More closed buyers.
"We were drowning in the same Instagram questions. Concie now answers 8 in 10 before we even see them — and our DMs actually convert."
"Our furniture buyers ask a dozen questions before checkout. Instant answers at 11pm turned 'I'll think about it' into orders."
"Setup took an afternoon. The handoff is seamless — my team only touches the conversations that actually need a human."
Answers only from your connected data — never invents stock or prices.
EU data hosting, encrypted in transit and at rest.
Escalates with full context the moment a person is needed.
No engineering — connect your store and go.
Questions, answered (of course)
How does Concie connect to BigCommerce?
How does Concie know my products and stock?
Will it make things up?
How long does setup take?
Can my team take over a conversation?
Which channels are supported?
Technology should be a service to people
Selling online buries small teams in the same questions, all day, every day — sizing, stock, delivery, returns. It never stops, and it quietly crowds out the work that actually grows a brand.
We built Concie to take that weight off your plate. The agent handles the repetitive instantly and 24/7, and hands off to a human the moment care or judgment is needed — so your people are free to focus on the work only people can do: building products, relationships, and a brand worth buying from.
Stop answering manually. Stop losing buyers who won't wait.
Drop your store URL and watch Concie answer your real product, delivery, and stock questions — in seconds.
Instant test · No credit card · No signup required