Privacy Policy

Last updated: March 2026

1. Introduction

Concie (“we”, “us”) is committed to protecting your privacy. This policy explains what data we collect, how we use it, and your choices when you use our AI shopping and site assistant services.

2. Information We Collect

We may collect:

  • Usage data: Queries, clicks, and interactions with the assistant to improve our service
  • Account data: If you sign in, we store account identifiers and preferences
  • Technical data: Device type, browser, IP address, and similar technical information
  • Cookies and similar technologies: As described in our Cookie Policy

3. How We Use Your Information

We use collected information to:

  • Provide, maintain, and improve our AI assistant and features
  • Personalize responses and recommendations where applicable
  • Analyze usage patterns and fix issues
  • Comply with legal obligations and protect our rights

4. Sharing of Information

We do not sell your personal information. We may share data with service providers who assist our operations (e.g. hosting, analytics) under strict confidentiality. We may also disclose data when required by law or to protect safety and rights.

5. Data Retention

We retain data only as long as needed to provide the service, improve our systems, and meet legal requirements. You may request deletion of personal data as described below.

6. Your Rights

Depending on your location, you may have the right to:

  • Access and receive a copy of your personal data
  • Correct or update your data
  • Request deletion of your data
  • Object to or restrict certain processing
  • Data portability

To exercise these rights, contact us at contact@concie.co. We will respond in accordance with applicable law.

7. Security

We use industry-standard measures to protect your data, including encryption and access controls. No method of transmission or storage is 100% secure; we strive to reduce risk appropriately.

8. Children

Our services are not directed at children under 16. We do not knowingly collect personal information from children. If you believe we have done so, please contact us so we can delete it.

9. Changes

We may update this Privacy Policy from time to time. We will post the updated version here and, where required, notify you. Your continued use after changes constitutes acceptance.

10. Contact

For privacy-related questions or requests: contact@concie.co.