Channels/SMS
Order & delivery texts, handled
Handles order, delivery and 'where's my order?' texts automatically, with a call-back option when a human is needed.
9:41
3s
Median first reply
81%
Resolved, no human
23%+
Conversion lift
24/7
Always on
In SMS
What Concie does on SMS
Native SMS templates your buyers already know — search, checkout, tracking, shipping.
Recommend
Find the right product in chat
Concie reads your live catalog and replies with rich SMS product cards — name, price, stock.
9:41
✦
Maison Lyon
A comfy 3-seat sofa under €1,500?
Two great fits, both in stock:
SOFAS
Palermo Corner
€1,490
SOFAS
Retractable
€1,390
Message…
Cart & checkout
From chat to paid order
Concie builds the cart and shares a ready-to-pay checkout — the buyer never leaves SMS.
9:41
✦
Maison Lyon
I'll take the Palermo + cushions
Done — here's your order:
Palermo Sofa ×1€1,490
Cushion set ×2€90
Total€1,580
Pay securely
Message…
Order tracking
Track any order, in the thread
"Where's my order?" — answered with live fulfillment status, pushed right in SMS.
9:41
✦
Maison Lyon
Where's my order? 📦
Order #10482 is out for delivery — arrives today, 2–5pm.
Shipped
Out for delivery
Delivered
Arrives today, 2–5pm
Message…
Shipping
Delivery cost, before they buy
Concie quotes shipping to the buyer's address right in SMS — real rates, real dates.
9:41
✦
Maison Lyon
Delivery to 75001 Paris?
Here are your options:
Standard · 2–3 days€6.90
Express · next day€14.90
Free over €2,000€0.00
Message…
By industry
SMS, tuned to your store
Same native SMS flow, your catalog — see a live preview per vertical.
SMS automations
Put Concie on SMS
Live in 48 hours, no code. Drop your store URL to see it on SMS.