Simple, credit-based pricing
One balance powers everything.Conversations, image & voice analysis, agent training and data syncs all draw from the same monthly credits — no per-seat fees, no surprise overage bills.
Simple, usage-based pricing
Credits power everything Concie does — chats, image & voice, training and data syncs. Pick the volume, channels and catalog size that fit your store.
Free
Try Concie on your store, free forever.
free forever
- Catalog & policy answers
- Community support
Starter
For solo founders getting started.
billed monthly
- Catalog & policy answers
- Email support
Growth
For brands selling across channels.
billed monthly
- Human handoff & insights
- Brand voice tuning
Scale
For high-volume, multi-store ops.
billed monthly
- SSO, SLA & dedicated CSM
Need more mid-cycle? Add a 100-credit top-up for $20 anytime — no surprise overage fees.
How credits work
Credits are Concie's universal currency: one balance powers every AI action your agent takes — not seats, not empty months.
One currency for everything
Conversations, image analysis, voice messages, agent training and catalog updates all spend from the same pool — no separate quotas to juggle.
Top up in one click
Running low mid-cycle? Add a 100-credit pack for $20 anytime — top-ups stack on top of your plan instantly, no plan change needed.
Never paused mid-sale
We never cut your agent off in the middle of a conversation or auto-bill surprise overage fees — you stay in control of every cent.
What a credit pays for
Every AI action draws from your balance. Heavier work — vision, voice, training — costs a little more.
Example rates — final per-action credit costs are still being tuned. Dashboard, analytics and team seats are always free.
Credit top-up pack
Running low mid-cycle? Add credits without changing your plan — they stack on instantly.
Pricing FAQ
What do credits actually pay for?
One balance covers every AI action: text conversations, image analysis, voice messages, agent training and catalog/data updates. Lighter work like a text answer costs 1 credit; heavier work like vision, voice or a training pass costs a little more. Dashboard, analytics and seats are always free.
Do follow-up messages cost extra credits?
No. Once a conversation is counted, every follow-up message inside that thread is included. You're charged per conversation, not per message.
What happens if I run out of credits?
Concie keeps working — we never pause your agent mid-sale. Add a 100-credit top-up for $20 in one click and it stacks on your plan instantly. We never auto-charge surprise overage fees.
Do credits roll over month to month?
No — each plan's credits are allotted per billing cycle and reset at the start of the next one. Need more in a busy month? Add a 100-credit top-up for $20 anytime; top-ups are spent after your monthly credits run out.
Is there really a free plan?
Yes — the Free plan is free forever with credits each month on your website widget. No credit card required to start.
Can I change plans later?
Anytime. Upgrade, downgrade or switch between monthly and annual billing from your dashboard — changes take effect on your next cycle.
Start free. Upgrade when it pays for itself.
Connect your store, train your agent, and watch Concie answer shoppers in minutes — no credit card to start.