Answer every customer question instantly, 24/7
Concie handles repetitive customer questions 24/7 — so you can stop doing it yourself, focus on growing the business, and never lose a buyer just because you replied too late.
Trusted by considered brands that sell more than a checkout
The real problem isn't your product. It's the wait.
High-consideration buyers ask before they buy — and they ask constantly, on every channel, at every hour. When the answer is slow, the sale walks.
After-hours questions
Most buyers shop evenings, nights and weekends — exactly when no one's there to reply.
Tire-kickers
Low-intent browsers soak up your team's time, so the ready-to-buy ones are left waiting.
Repetitive questions
Sizing, stock, delivery, returns — the same 20 questions answered by hand, all day long.
Peak-hour spikes
A launch or a viral post floods the inbox — and you can't hire humans in minutes.
Too many channels
Website, Instagram, WhatsApp, Messenger, email — questions scatter and some never get seen.
The cost of slow answers
Every minute of delay is a buyer drifting to a competitor who replied first.
Live in 48 hours. No engineering required.
Concie learns your catalog and policies, then answers everywhere your customers ask.
Connect your store
Plug in Shopify, WooCommerce, or your sitemap.
It learns your voice
Concie studies your catalog, stock & tone.
Answers everywhere
Goes live across every channel — 24/7.
Wherever they ask, Concie is already there
Your customers don't separate 'support' from 'sales.' Concie meets them on the channel they chose — and keeps context across all of them.
- @hannah.makes2mDoes the linen sofa come in sand?
- +1 415 · WhatsApp5mWill the oak bed arrive before the 24th?
- Website visitor8mDoes the oak desk fit a monitor arm?
- Marco R. · Messenger12mA corner sofa under $1,500?
- marta@email.com1hDelivery time & return window?
See Concie answer your catalog — in 30 seconds.
The repetitive questions, gone
Product & spec answers
Materials, dimensions, compatibility, sizing — from your catalog.
Live stock & variants
'In stock in oak?' answered in real time, per variant.
Delivery & ETAs
Cut-offs, regions, and 'will it arrive by X' on the fly.
Returns & policy
Warranty, returns, care — consistent, on-brand answers.
Guided recommendations
Asks the right questions, points to the product that fits.
40+ languages
Replies in the buyer's language, no extra setup.
Smart human handoff
Escalates with full context — nobody starts from zero.
Guardrails & approval
Never invents stock or prices. You approve sensitive topics.
Insights dashboard
See what buyers ask, where they drop, what costs you sales.
Works with your preferred tools
Concie plugs into your store, your inbox, and every channel — connected in minutes, no engineering.
Shopify
WooCommerce
Magento
PrestaShop
Instagram
WhatsApp
Messenger
Facebook
Gmail
Outlook
Mailchimp
SlackEvery conversation, measured
One dashboard across every channel — Instagram, WhatsApp, Messenger, your website, email & SMS. See what buyers ask, where they drop, and what's converting.
- WhatsApp35%
- Instagram27%
- Website widget15%
- SMS10%
- Email8%
- Messenger5%
Stop losing buyers who won't wait. Try it on your store.
Fewer manual replies. More closed buyers.
"We were drowning in the same Instagram questions. Concie now answers 7 in 10 before we even see them — and our DMs actually convert."
"Our furniture buyers ask a dozen questions before checkout. Instant answers at 11pm turned 'I'll think about it' into orders."
"Setup took an afternoon. The handoff is seamless — my team only touches the conversations that actually need a human."
Answers only from your connected data — never invents stock or prices.
EU data hosting, encrypted in transit and at rest.
Escalates with full context the moment a person is needed.
No engineering — connect your store and go.
Simple, usage-based pricing
One credit = one answered conversation. Pick your volume, channels and catalog size — that's it.
Free
Try Concie on your store, free forever.
free forever
- Catalog & policy answers
- Community support
Starter
For solo founders getting started.
billed monthly
- Catalog & policy answers
- Email support
Growth
For brands selling across channels.
billed monthly
- Human handoff & insights
- Brand voice tuning
Scale
For high-volume, multi-store ops.
billed monthly
- SSO, SLA & dedicated CSM
Credits roll over month to month. Need more? Top up anytime — no surprise overage fees.
Questions, answered (of course)
How does Concie know my products and stock?
Will it make things up?
How long does setup take?
Can my team take over a conversation?
Which channels are supported?
Stop answering manually. Stop losing buyers who won't wait.
Drop your store URL and watch Concie answer your real product, delivery, and stock questions — in seconds.
Instant test · No credit card · No signup required