Flows
Automate end-to-end conversations with plain-English playbooks.
Flows let you script how your agent handles a whole conversation for a specific goal — like turning a DM into a booked demo. You write the playbook in plain English; Concie compiles it into steps the agent runs and lets you simulate it before going live.
The Flows list
Open Flows in the sidebar to see every flow for the agent, each with its status (draft / active / paused), a short description of when it's used, and the channels it runs on. Click + Create flow to start a new one.
The flow editor
Write the playbook
In the left column, describe the flow in plain English. Reference building blocks with shortcuts: @Action.name to run an action, @Handoff.name to hand off, and /slot to capture a value from the customer.
Set when it runs
Give the flow a name, a description (when to use it), and the channels it should handle — Instagram DMs, Instagram Comments, Messenger, Facebook Comments, the website widget, or email.
Compile
Click Compile to turn your plain-English playbook into the executable steps. The right column shows the compiled result — or any errors to fix.
Simulate
Paste a few sample inbound messages and run a simulation to watch the agent's trace and see which actions fire — all before it touches a real customer.