User Guide
Developer Guide

Introduction

Introduction

Getting Started

AI Assistant

Playground

Team

Getting Started

This page page offers tips to help you improve your AI assistant’s performance and user experience. It covers improving the instructions, teaching the bot how to send links.


​1. Signing Up

Create an account at Concie using your email or via Shopify login.​

2. Connect Your Store
​Choose your platform:

  • Shopify: Authorize and sync store data.

  • WooCommerce: Install the Concie plugin and activate it.

  • Custom Website: Copy the embed script (provided in your dashboard) into your site’s <head>.

3. Launch Your Assistant

Customize appearance, configure automation rules, and hit “Activate” — your assistant is now live.​


Best Practices

To get the most out of Concie and drive measurable results, store owners should follow these proven setup and usage tips. These best practices ensure the assistant not only works — but thrives — as part of your customer journey.

  • Add Concie to Key Pages: Homepage, Product Pages, Checkout:

    Position the assistant where users need it most. Placing Concie on high-traffic and decision-making pages ensures maximum engagement and support at crucial steps.

  • Train the Assistant with Real Customer Questions:

    Feed Concie with frequently asked questions and answers based on real customer conversations. This improves accuracy and ensures responses are tailored to your business.

  • Customize Tone and Language to Reflect Your Brand:

    Adjust Concie’ voice to match your store’s personality — whether fun and casual or formal and professional — to keep communication consistent and on-brand.

  • Use Voice Input to Enhance Mobile Conversion:

    Enable voice capabilities to make it even easier for mobile shoppers to interact, search, and get help without typing — especially effective for users on the go.

  • Check Analytics Weekly to Refine Engagement:

    Review Concie' dashboard insights to understand what customers are asking, where they drop off, and which replies perform best. Use this data to improve your content and conversion strategy.


Customization & Branding

Make Concie feel like a natural extension of your store. With flexible design and tone options, you can fully align the assistant with your brand identity and customer expectations — no coding required.

Personalize Your Assistant​

Customize how Concie looks and behaves to ensure it blends seamlessly with your website’s aesthetic and vibe.

  • Chat Bubble Position: Choose whether the assistant appears on the bottom-left or bottom-right corner of your site — based on your store layout or user experience preferences.

  • Assistant Avatar: Upload a custom icon or logo to give Concie a branded face, or use one of the clean, default avatars.

  • Brand Tone: Select a tone that suits your business — from playful to professional to neutral — so Concie speaks in your voice.

  • Primary Color: Match the assistant’s colors with your brand’s palette for a cohesive and polished visual feel.

Language & Region Settings

Concie supports global selling with intelligent localization.

  • Auto-Detect Location: The assistant automatically detects a visitor’s location to adjust greetings, suggestions, or responses accordingly.

  • Manual Language Setting: Prefer control? Set a default language or restrict Concie to operate in specific languages for better consistency and clarity.


Core Features & Usage​

Concie is more than just a chatbot — it’s a full-featured AI assistant designed to support, convert, and retain your customers intelligently. Here’s a closer look at the core tools that make Concie indispensable for modern eCommerce.

Product Discovery & Recommendations

Concie intelligently suggests the right products to the right people at the right time. By analyzing customer intent, real-time browsing behavior, and search queries, it helps shoppers discover relevant products they may have missed — increasing average order value and reducing decision fatigue.​

AI-Powered FAQs

Powered by your store’s existing FAQ data, Concie instantly answers common customer questions — even before they ask.

It covers essentials like:

  • Shipping timelines and locations

  • Product sizing and fit guides

  • Return and refund policies

  • Accepted payment methods

This reduces support workload and builds buyer confidence at key moments.​

Abandoned Cart Recovery

Concie detects when a customer is about to leave with items in their cart and triggers targeted messages, reminders, or incentives. Whether it's a friendly nudge, a discount offer, or a simple question, Concie helps bring shoppers back and finish what they started — boosting conversion rates effortlessly.

Voice & Text Input

Give your visitors the freedom to choose how they communicate. Concie supports both voice and traditional text input, making it easier for mobile users and accessibility-focused shoppers to interact with your store in a natural, frictionless way.​

Insights Dashboard

Gain powerful visibility into how your assistant performs. The dashboard shows:

  • Real-time customer interactions

  • Top-asked questions

  • Cart recovery success rates

  • Customer sentiment analysis

  • Engagement trends over time

These insights help you fine-tune Concie and improve customer experience continuously.


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